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The Information Technology Support Engineer at Disrupt.com provides front‑line technical support, manages user onboarding and offboarding, maintains servers and endpoint security, and resolves hardware, software, and network issues. The role requires a bachelor’s degree, 3+ years of systems engineering experience, and hands‑on expertise with antivirus solutions, Windows/Linux servers, and cloud environments.
Bachelor’s degree in IT, Computer Science or related field
3+ years hands‑on experience designing, implementing, and managing systems infrastructure
Mandatory hands‑on experience with antivirus/endpoint security solutions
Proficiency with Windows and Linux/Unix server operating systems
Experience in system performance monitoring, tuning, and optimization
Familiarity with cloud platforms such as Google Cloud and hybrid cloud environments
Strong communication and problem‑solving abilities
Full description
show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> Key Responsibilities: Providing technical support to users and serving as the initial point of contact for problem resolution. Facilitating users; onboarding and offboarding processes, ensuring smooth transitions. Monitoring and maintaining clients and servers’ infrastructure. Installing, configuring, monitoring, and troubleshooting antivirus/endpoint security solutions on end-user devices and servers, including ensuring protection status, policy compliance, and remediation of security alerts. Installing and configuring computer hardware, networks, printers, and scanners. Installing operating systems, application software, and security controls on all end-user computing devices, including device encryption. Managing user accounts and access controls. Gathering and analyzing data to diagnose problems with computer systems. Documenting system configurations, procedures, and troubleshooting steps for knowledge sharing and reference. Respond promptly to service issues and requests, providing support via various channels, including face-to-face, phone, or remote desktop software. Prioritize and manage multiple open cases simultaneously, ensuring timely resolution. Stay updated with emerging technologies and industry trends in systems administration to contribute effectively to team efforts. Participate in on-call rotation for after-hours support and maintenance activities for critical cases. Qualifications and Experience: Bachelor’s degree in information technology, Computer Science, or related field. 3+ years of experience in systems engineering or a similar role, with hands-on experience in designing, implementing, and managing systems infrastructure. Hands-on knowledge and experience with antivirus and endpoint security solutions is mandatory. Knowledge of servers operating systems (Windows, Linux/Unix). Experience with system performance monitoring, tuning, and optimization techniques. Familiarity with cloud platforms (Google Cloud) and hybrid cloud environments. Relevant certifications such as MCSE or equivalent are a plus. Soft Skills: Excellent communication skills for effectively conveying technical information to non- technical stakeholders. Strong problem-solving abilities and analytical thinking. Ability to work independently and as part of a team in a fast-paced environment. Attention to detail and organizational skills. Adaptability and willingness to learn new technologies and concepts. Technical Skills: Knowledge of server hardware, operating systems, virtualization platforms, and storage solutions. Hands-on knowledge of antivirus/endpoint security solutions is mandatory. Proficiency with operating systems such as Windows, Linux, and MacOS. Familiarity with system performance monitoring and optimization tools. Understanding of system security best practices and controls. Experience with scripting and automation tools (PowerShell, Bash, etc.) for system administration tasks. Networking knowledge, including TCP/IP, DNS, DHCP, etc. Familiarity with Virtualization technologies (Hyper-V, VMware) is a plus. Show more Show less
